How do I return an item?
Combi will accept returns within 30 days from the date of purchase and will offer a credit for the original purchase price. Any shipping charges are not refundable. Please note that we will NOT accept returns on individual parts, clearance or discontinued items. Merchandise cannot be used or worn. Customers are responsible for shipping the item back to Combi. Customer assumes the risk of lost or damaged product while in transit to Combi. All parts and materials, including the instruction manual and registration card must be returned to receive a full refund. Upon the item's arrival in our warehouse, the item will be inspected for its contents. We reserve the right to refuse any return and deny any credit.
You MUST call 1-800-992-6624 to obtain a Return Authorization. Combi will only receive returns that have a valid Return Authorization Number. Without this authorization, we will not accept any return merchandise. Once you obtain this authorization, pack and label the carton with the Return Authorization Number plainly visible on the outside of the package. Please use the original packaging, if possible, and send to:
Combi USA, Inc.
15050 Choate Circle
Charlotte, NC 28273
Stroller Return Policy: In addition to the policy above, strollers must be tested on a carpet or clean surface in order to receive a refund. Strollers that have been used outdoors will not be accepted because we can no longer sell them as new. If your stroller is defective upon receipt, we will gladly exchange or refund your purchase amount.
This policy does not include items purchased from retailers. We will NOT accept returns from other retailers.