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Spare Parts Customer Service - Big Let Down |
July 26, 2017 |
| Reviewer:
D. Joseph from Hebron, KY United States
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I used to rave about my Combi Stroller! I loved how compact and light weight it is...a must have for a mom with a newborn. I kept mine from my first born, who came in 2010. Now that I have another one on the way, I insisted on getting another Combi Carseat to go with my stroller. I had bought a Graco with my second and was never happy. When my new carseat arrived, I realized that the clips on the stroller had fallen off over the past seven years. So I went onto Combi's website and bought the clips from Spare Parts. Much to my disappointment, they were not a match for my discontinued stroller. When I asked to return them, I was told no. Brand new clips that I wasted $22 on and cannot get my money back....Had I had a better experience, I would have rather put that toward a new Combi Stroller.
Extremely disappointed in the lack of understanding and support.
You have lost a loyal customer.
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