Frequently Asked Questions

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About Combi

Where can I purchase Combi products?

Combi products are available through our retail partners online and offline. To purchase any of our products, please go to the Find a Store section of our website to shop online or search for retailers in your area.

Does Combi have a warranty?

Yes. Combi offers a limited 1-year warranty on our products for the date of purchase under normal use and in compliance with the operating instructions. To view the details of our warranty, please go to the Customer Care section of our website, select Quality and Safety, and then select Warranty.

Who pays for shipping if I have to submit a product for repair under my warranty?

The consumer is responsible for all shipping and handling charges.

How do I contact Combi if I have a question about my product?

If you have any questions or concerns and would like to speak with a Combi representative, please contact our Consumer Relations department toll-free at 1-800-992-6624. They can assist in answering technical questions including installation, warranty coverage, product specifications, and more.

Hours of Operation:
Monday - Thursday 8:30 a.m. to 4 p.m. Eastern Time
Friday 8:30 a.m. to 1:30 p.m. Eastern Time

Does Combi offer a catalog?

Currently Combi does not offer a consumer catalog. Please visit the Products section of our website to see a complete selection of Combi products.

How do I purchase replacement parts for my Combi product?

Replacement parts for our products are available only through Combi. Call the Customer Relations Department at 1-800-992-6624. You will need to have your model number and serial number or manufacture date available.

How do I obtain an instruction manual for my product?

To obtain a copy of an instruction manual, visit the Customer Care section of our website, click on Instruction Manuals, and you will be able to view or download instructions for your model. If you prefer, for a small charge you can order them from our Customer Relations Department toll-free at 1-800-992-6624. Please have the model number and serial number of the product available.

Can I use an inflatable seat belt to install my Combi car seat?

Combi USA currently prohibits the use of Inflatable seat belts to install Combi brand Child Restraint Systems. Included in this statement are all Combi brand Infant Seats, Convertible Seats and Booster Seats secured and used in motor vehicles and aircraft.  
   
If a seating position that has an inflatable seat belt in a passenger vehicle has a manufacturer-designated LATCH system, Combi infant and convertible seats may be installed using only the LATCH system by carefully following the Combi Owner’s Manual Instructions. Buckling the seat belt behind the seat, through the belt path or in front of the seat is not permitted.
    
Combi brand booster seats cannot be used in seating positions with inflatable seat belts.
   
Combi USA continues to evaluate the information provided by automobile, seat belt and airbag manufacturers and will revise requirements, recommendations and position statements as new data becomes available.