You MUST call 1-800-992-6624 to obtain a Return Authorization. Combi will only receive returns that have a valid Return Authorization Number. Without this authorization, we will not accept any return merchandise. Once you obtain this authorization, pack and label the carton with the Return Authorization Number plainly visible on the outside of the package. Please use original packaging, if possible, and send to:
Combi USA, Inc.
3520 Westinghouse Blvd.
Charlotte, NC 28273
Stroller Return Policy: In addition to the policy above, strollers must be tested on a carpet or clean surface in order to receive a refund. Strollers that have been used outdoors will not be accepted because we can no longer sell them as new. If your stroller is defective upon receipt, we will gladly exchange or refund your purchase amount.
This policy does not include items purchased from retailers. We will NOT accept returns from other retailers.